Brief substantive summary of the workshop and presentation of the main issues that were raised during the discussions
The Session was conducted in a panel format. The agenda is as follows:
1. Warm-up (10 mins)
The moderator Dr. Xiantang SUN introduced each of the panelists, which come from multistakeholders and gave inductive brief on the main theme. Domain Names and IP addresses, as the critical Internet resource, are necessary for the day-to-day usage of the Internet. Many initiatives have been carried out by the community to strengthen the utility of DNS, improve the global critical resources management, and enhance the global consumer trust, which includes the introduction of IPV6, Domain Name System Security Extensions（DNSSEC）, DNS-based Authentication of Named Entities (DANE) and so on. However, these emerging innovations, even are more advanced, could not easily change the status quo of DNS operation, because many incumbents and innate structure of the DNS make significant fractions in transforming the DNS infrastructure. Some of these frictions are reasonable concerns of potential risks to the existing users; some others are unreasonable truth just because changing the status quo is too burdensome for the incumbents. The workshop aims to call for discussion of the aforementioned issues and the feasible ways to enhance the consumer trust.
2. Sub theme 1: Key Challenges to Consumer Trust ---- Induction Presentation by CNNIC (20 mins)
Mr. Hongbin ZHU, Senior International Strategist of CNNIC, made the induction Presentation “Building Trust on the Internet”. The presentation constitutes four parts. The first part is to elaborate Internet is built on the foundation of consumer trust, while the key challenges to consumer trust was addressed as unsecure infrastructure, unreliable service, unequal policy/governance and unaware consumers. The second part aims to develop a best practice of building consumer trust through the consumer trust chain, which is reducing misconduct in online service to enhance accountability, building robust operation platform with joint efforts to guarantee security, enhancing distributed multi-stakeholder cooperation to achieve transparency, and building access to the consumers to promote universality. The third part is regarding to sharing CNNIC’s experience on innovate new technologies and service to enhance consumer trust, including the improvement of innovation technologies, service of protecting security and privacy, the Internet governance. The forth part is to throw up the obstacles of these fields.
3. Sub theme 2: Best Practice of Building Consumer Trust ---- One by one panel discussion (each panelist have 10 min talk)
Firsly, Mr. Andrei KOLESNIKOV, CEO of Coordination Center for Russian CCTLDs give an introduction of the Internet development in Russia and the experience of Russia to drive consumer trust. Secondly, Mr. Kuek introduced the methodology of ICANN to protect consumers, including RAA, the effects regional engagement and policy made on ICANN, distribution of policy making seats and engagement centers ICANN set up. The third speaker Mr. Tomas LAMANAUSKAS from ITU, addressed the challenges which rapid development of Internet brought and raise the question how to cope with the gap between the new demands what rapid development stimulated and the lagging system or policy, furthermore, he also proposed the middle path is a feasible approach. Finally, Mr. Raul Echeberria, VP of Global Engagement from ISOC, analyzed how the present standards work on improving Internet architecture and driving consumer trust, including IPV6, IPKI, DNSSEC, DANE and IXP, then also pointed there still are some problems remaining to be solved.
4. Sub theme 3: Moving forward drive consumer trust in the future (20 min)
The moderator put forward some questions for all panelists, but which are not limited to these.
a. How to change the status-quo to make the internet more secure and reliable?
b. What kind of potential viable institutional and technical improvement in the global network infrastructure shall we facilitate to enhance the consumer trust?
The on-site participants dialogued with panelists as regards these questions. Leonid Todorov, the deputy director Coordination Center for Russian CCTLDs raised the question: Is there a universal instrument to drive consumer from different countries or actors. Hongbin pointed out it is important to communicate with different actors seeking consensus and respect the diversity, which is the best way to make cooperation. Tomas emphasized that making the different roles on the multi level to solve the layered problems.
Conclusions drawn from the workshop and possible follow up actions
1. We are sharing the one Internet however we are different organizations, so consumer trust is extremely important, which is the premise of maintaining thee stability of the Internet when different organizations, different platform are using the same Internet. However, it is difficult to escape from the conflicts and problems just because of the multi stakeholders. Despite all these, the basic consensus is to foster the trust by both innovated technology and perfected policies. That is why the Internet architecture is always developing and changing faster.
2. Internet is a complicated system but also a balanced system. You push it more strongly, it grows more strongly. The changing environment is not an ideal environment but no one will have the universal solution to completely solve all problems, there will be no one organization that will say now we figured it. The governance structure is changing as we are discussing it. But we will go through them and there will be new governance challenges. And then there will be other solutions that are needed. Therefore, as long as we talk together, as long as we talk to consumers, as long as we understand we have different roles as well, it will be all right.
3. We should adopt the technologies that are being deployed in different layers of the Internet to improve the trust of the users. On the other hand, IGF it's very important because it's the place where all the stakeholders meet and we can express our concerns and our views and work with all the other stakeholders to achieve broader consensus and make more proper policies.
4. The following feasible approach is to continue to do that both in promotion of capacity building, technical work, contributing to public policy debate and also in that regard we also think that all these talks are rather we need many brains, just as our Secretary‑General says there's not always a monopoly to the solutions. We need to make attempts to establish the multi-layer structure of Internet governance, and find out who is the best to implement and who is the best to make the right push.
5. The next actions proposed in the panel is to enhance the dialogue among different stakeholders, especially encourage the developing countries and regions to participating, to emphasize on cooperation of capacity building programs, to develop the interaction between different regional IGFs in order to boost more understanding and the promotion of new technology.